At NEURASPHERE ANALYTICS LLC, we stand behind the quality of our automotive products. If you are not fully satisfied with your purchase, we offer a simple return and refund process under the following terms:
1. Return Eligibility
To be eligible for a return:
- Items must be unused, in the original packaging, and in the same condition that you received them.
- You must initiate the return within 30 days of the delivery date.
- Proof of purchase (order confirmation or invoice) is required.
2. Non-Returnable Items
We do not accept returns on:
- Customized or special-order items
- Opened or used car accessories
- Items marked as “Final Sale”
3. How to Initiate a Return
Please contact our customer service at [email protected] with:
- Your order number
- A brief explanation for the return
- Photos of the product (if damaged or defective)
We will provide return instructions and, if applicable, a return shipping label.
4. Refund Process
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [email protected].
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please notify us within 7 days of receiving your order. We will promptly resolve the issue at no cost to you.
